At Sukwariya, we are committed to delivering high-quality and reliable home services that meet your expectations. However, we understand that plans may change or unexpected situations may occur. This Refund and Cancellation Policy outlines the conditions under which customers may cancel a booking or request a refund for services booked through the Sukwariya platform.

1. Cancellations

1.1 Cancellation Before Provider Acceptance

You may cancel a booking free of charge before the service provider accepts it.
To cancel, go to your booking details in the Sukwariya App or Website and select “Cancel Booking”.
If cancelled during this stage (for advance booking services), you will receive a full refund of the service fee.

1.2 Cancellation Due to Provider Unavailability

In rare situations where the assigned technician/handyman is unable to reach the scheduled appointment due to unforeseen circumstances, the provider may decline the service.

In such cases, you may choose to:

• Reschedule your appointment to a suitable time, OR
• Cancel your booking and receive a full refund (applicable only for advance booking services)

No cancellation fee will apply in this scenario.

2. Refund Policy

2.1 Refund Method

For services booked on an advance payment basis, refunds will be processed directly into the customer’s Sukwariya Wallet.

2.2 Non-Refundable Situations

A full refund will not be provided in the following cases:

• You cancel your booking after the provider has accepted it.
• You are dissatisfied with the service quality, but the technician has completed the work as described in the booking.
• You experience minor delays or inconveniences during service execution.
• You request changes in the service scope after the professional arrives, which may lead to additional charges.

3. Dispute Resolution

If you have any concerns, disagreements, or require assistance regarding refunds or cancellations, please contact our customer support:

📧 Email: info.sukwariya@gmail.com
📞 Phone: +91-7508080105

Our team is committed to resolving issues fairly, transparently, and promptly.

4. Important Notes

• This Refund and Cancellation Policy applies to all bookings made through the Sukwariya App or Website.
• Sukwariya reserves the right to modify or update this policy at any time without prior notice. The most recent version will always be available on our website and mobile app.
• By using the Sukwariya platform, you acknowledge and agree to the terms of this Refund & Cancellation Policy.