Privacy Policy

Privacy Policy – Sukwariya Home Services

Last Updated: 30^th December 2025

Welcome to Sukwariya Home Services (“Sukwariya”, “Company”, “we”, “our”, or “us”).
Sukwariya provides a digital platform that connects customers with trusted service professionals for home services including interior design, plumbing, electrical work, carpentry, AC repair & servicing, painting, pest control, appliance repair, and housekeeping (“Professional Services”).

This Privacy Policy explains how we collect, use, store, process, share, and protect your personal data when you access or use our website www.sukwariya.in, mobile application, or avail our services (collectively, the “Platform”).

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Applicability Of This Policy

This Policy applies to:

All users who access or use our Platform
Visitors to our website or app
Users communicating with Sukwariya support or service professionals

By accessing the Platform, you provide your consent to the practices described in this Policy.

It does not apply to third-party websites or services linked from our platform.

2. Information We Collect

A. Personal Information

Name
Mobile number
Email address
Residential or service address
City and location details

B. Account & Profile Information

Username
Profile photo (optional)
Gender (optional)

C. Service & Booking Information

Services booked
Booking history
Service preferences
Chat and call records with service professionals

D. Payment Information

Payment status and transaction IDs
UPI ID or masked card details (processed by payment gateways)

⚠️ We do not store full credit/debit card details.

E. Device & Technical Information

Device identifiers (Device ID, Advertising ID)
IP address
Operating system and app version
Browser type
Network information

F. Usage & Analytics Data

App interactions (clicks, taps, session duration)
Pages viewed
Feature usage patterns

G. Notifications Data

Push notification tokens
Notification interaction data

H. Aggregated & Anonymous Data

Statistical data that does not personally identify you.

3. How We Collect Data

We collect data through:

Account registration and service booking
App and website usage
Cookies and similar tracking technologies
Third-party SDKs and tools
Customer support interactions

4. How We Use Your Information

We use your data to:

Create and manage user accounts
Book and deliver home services
Assign service professionals
Process payments and refunds
Send booking confirmations and service updates
Provide customer support
Improve app performance and user experience
Analyze usage trends and service quality
Send promotional offers (optional)
Comply with legal and regulatory obligations

5. Third-Party SDKs & Services

To provide reliable services, Sukwariya uses third-party tools, including but not limited to:

Analytics & Performance

Firebase Analytics
Crash reporting tools

Push Notifications

OneSignal (for service updates, offers, alerts)

Payments

Secure third-party payment gateways like Razorpay, PhonePe (PCI-DSS Compliance)

These services may collect device identifiers and usage data in accordance with their own privacy policies.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences
Improve app and website functionality
Analyze traffic and performance

You can control cookie settings through your device or browser.

7. Data Sharing & Disclosure

We may share your data with:

A. Service Professionals

To fulfill booked services.

B. Payment Partners

For secure payment processing.

C. Technology Partners

Hosting providers
Analytics services
Notification services

D. Legal Authorities

When required by law or government orders.

🚫 We do not sell your personal data.

8. User Rights & Choices

You have the right to:

Access your personal data
Request corrections
Opt out of promotional communications
Request data deletion

📧 Contact: admin@sukwariya.in

9. Account & Data Deletion

You may request account and data deletion by emailing us or Delete via App Profile section.
We process deletion requests within 7 working days, subject to legal data retention requirements.

10. Data Security

We use industry-standard safeguards including:

Encryption
Secure servers
Restricted access controls
Password protection

You are responsible for keeping your login credentials confidential.

11. Data Retention

We retain data:

As long as necessary to provide services
To comply with legal obligations
For fraud prevention and audits

Aggregated data may be retained indefinitely.

12. International Data Transfers

Your data may be processed or stored outside India depending on server locations or service providers.
By using Sukwariya, you consent to such transfers.